Delivering satisfaction and service quality : a customer-based approach for libraries
(Book)

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Published
Chicago : American Library Association, 2001.
Format
Book
ISBN
083890789X :
Physical Desc
xiv, 181 pages : ill. ; 28 cm.
Status

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LocationCall NumberStatus
Nesmith Library - Professional CollectionP 025.5 HEROn Shelf

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Published
Chicago : American Library Association, 2001.
Language
English
ISBN
083890789X :

Notes

Bibliography
Includes bibliographical references (p. 171-175) and index.

Citations

APA Citation, 7th Edition (style guide)

Hernon, P., & Whitman, J. R. (2001). Delivering satisfaction and service quality: a customer-based approach for libraries . American Library Association.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Hernon, Peter and John R. Whitman. 2001. Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries. American Library Association.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Hernon, Peter and John R. Whitman. Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries American Library Association, 2001.

MLA Citation, 9th Edition (style guide)

Hernon, Peter., and John R Whitman. Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries American Library Association, 2001.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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